All of our customers should be registered in our system to be able to send money through us. The required documents for registration are copies of the following:

i. Valid photo ID(One of the following)

• Passport
• Full Driving Licence
• Home Office Registration Card
• Immigration Status Document with photo

ii. Recent Proof of Address (One of the following)

• Bank, building society or credit card statement
• Utility Bill (mobile telephone bills are not acceptable)
• Inland Revenue correspondence
• Tenancy Agreement Document
• Council Tax bill / mortgage statement
• An official letter from a third party (e.g. employer, solicitor) confirming address may be considered

iii. Recent Source of Funds (One of the following)

• Payslip
• P60
• Letter from Employer
• Personal or Bank loan confirmation
• Credit Card borrowing
• Sale of property document
• Tax declaration document
• Proof of savings
• Other relevant documents that can be considered as source of income

The above-mentioned documents can be provided in person by visiting our business address. Alternatively these documents can be posted after certifying them with a UK Lawyer, Teacher, Banker, Postmaster/Sub Postmaster, Doctor, Accountant, Minister of Religion or persons with a similar status in the community.

After registration customers have to follow some simple steps to send money through us:

1. Contact us by phone, email, text message or through our facebook page to find out the current exchange rate and obtain our bank account.
2. Transfer the amount you wish to send into our company’s bank account.
3. Provide us with the necessary information regarding the transaction such as source of funds, purpose of transaction, how much money is transferred. 
4. If your recipient wishes to collect the money from one of our pay-out branches, please provide us with the full name of the recipient as it appears in their photo ID and location of collection point. If you want the money to be deposited into the beneficiary’s bank account, then please provide us the full bank account details such as Name of the Account holder, Name of Bank including branch and account number.
5. We will then provide to you the unique reference number generated by our software along with amount of money and collection point details. Once you receive these details it is your responsibility not to disclose it to anybody except your recipient.
6. Your recipient will be able to collect the amount the next day from one of our pay-out branches. For bank deposits it may take up to three working days.
7. To collect money from our pay-out branches, your recipient must produce a Valid Photo ID such as a Citizenship Card or Full Driving Licence or Passport or any Government approved Photo ID and fill in the remittance form. For bank deposits the beneficiary can check their respective bank account to confirm the deposit. We can also provide you with the proof of bank deposit slip upon request.